Terms of Service

Last updated: 14 October 2026

These terms apply to businesses using WhatsApp for CRM, provided by [Legal business name].

Use of the Service

• You must follow the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta's terms.
• You may message only customers who have given you permission (opt-in) and must honour opt-out requests.
• You are responsible for the content you send and for the accuracy of your business information.

Charges

Messages are charged at the rates shown in the Service. Prepaid balance is used for sending; failed messages are refunded to the balance.

Suspension

We may pause sending for an account that breaks these terms or Meta's policies, or that receives a low quality rating from WhatsApp.

Liability

The Service depends on Meta's WhatsApp Business Platform and the CRM. We are not liable for outages or decisions of those platforms, including template rejections or number restrictions.

Contact

[Legal business name] · [contact email]